Job Details
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Job Description
Main Purpose:
Act as first line of support for providing IT technical assistance and support for employees located in the main office, branch offices and factories.
Responsibilities:
- Provide IT technical support for local and remote users.
- Perform installation, configuration and troubleshooting of Hardware, Software and LAN infrastructure.
- Act as the first line of support for security applications including VPN & Antivirus.
- Troubleshoot the network services (printing, email service and Internet access, file sharing).
- Ensure timely resolution of all first level problems with minimum supervision
- Back-up and restore users’ files and devices configuration.
- Ensure accurate allocation of information technology assets.
- Apply the application of all IT policies and regulations
Job Requirements
Education: Bachelor’s degree of Computer Science or related field.
Experience: 1- 2 Years of experience in a similar position.
Languages: Very Good command of English language (Speaking, reading and writing).
Computer Skills:
- MS Word Skills Advanced
- MS Excel Skills Advanced
- MS PowerPoint Advanced
- MS Outlook Skills Advanced
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