Technical Account Manager

eVision - New Cairo, Cairo

82
Applicants for
1 open position
23
Viewed
Experience Needed:
2 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Languages:
Arabic, English
Vacancies:
1 open position
About the Job

Job Summary

  • The technical account manager (TAM) will build and maintain strong relationships with customers and the internal teams they rely upon to deliver high customer satisfaction.
  • TAM will oversee and address our customers’ technical needs, provide accurate technical service before and after the point of sale, ensuring customer satisfaction.
  • Ultimately, the Technical Account Manager provides technical, product, and business knowledge to support the sales process and strengthen customer relationships.

Responsibilities

  • Provide technical support for customers to support pre-sales and post-sales processes and follow-up invoices.
  • Provide developers with customers’ feedback to help identify potential new features or products.
  • Follow-up internal processes, document and analyze customers’ needs and suggest upgrades or additional features meet their requirements.
  • Liaise with the sales department to win new business and increase sales
  • Manage the delivery of recommended/agreed-upon services to achieve high customer satisfaction and trust.
  • Consistently establishes and maintains working relationships with internal support delivery teams, customer contracts, materiel representatives, and stakeholders to make sure they are fully aware of project status and any new requirements from the client.
  • Ensure compliance with customer SLAs and service standards.
  • Administer customer account management and account planning processes.
Job Requirements
  • A Bachelor’s degree in Engineering or Computer Science, Information Systems.
  • 2-5 years as part of customer-facing account management, support, or sales team in a payment environment.
  • Familiarity with Software Development Lifecycle (SDLC) and management of enterprise system
  • Strong customer focus and bias for action.
  • Proven competence in establishing and meeting customer expectations.
  • A collaborative approach to problem-solving and the ability to effectively work with cross-functional teams
  • Ability to plan, organizes, develop, and complete a complex proposal response.
  • Strong presentation and negotiation skills.
  • Excellent communication skills, both written and oral in English and Arabic.
  • Experience and/or senior level technical knowledge of monitoring and analytics solutions.
  • IT banking experience is a must
About this Company

eVision is an emerging leader in IT powered reconciliation products for the financial services industry in MENA. It’s Bingo Suite® of Financial Applications are helping financial institutions to enhance their competitive advantage through

High degrees of data... (More)

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