Technical Support Customer Service Agent

Etisalat Global Services - Maadi, Cairo

Applicants for
20 open positions
In Consideration
Not Selected
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
3,800 to 4,500 EGP per month
20 open positions
About the Job
  • Responds to customer queries (inbound and outbound) in a friendly, professional and supportive way
  • Ensures compliance with agreed KPIs
  • Demonstrates politeness, poise, dignity and emotional maturity in handling calls; handles difficult cases with required frequency and quality
  • Deals with enquiries independently taking ownership for the issue until a satisfactory outcome has been reached for the customer
  • Identifies the nature of customer’s enquiry and offers him all possible help in quickest possible time using technical knowledge and data seeking capabilities
  • Cleary communicates reasons for concerns/ issues to the customer and maintains contact
  • Forwards more sophisticated/ complex questions/ requests (e.g. ITSD, Complaint Management) to Second Level for further escalation.
  • Escalates customer issues to Team Leader or Complaints Team if a satisfactory outcome for the customer cannot be achieved via standard procedures
  • Keeps records on all customer requests in order to ensure reliable and timely tracking of customer requests
  • Ensure positive corporate image ensuring compliance with Etisalat’s policies, procedures and guidelines
Job Requirements
  • Excellent English Speaker
  • University Degree only
  • Males only
  • Excellent Communication skills
About this Company

Etisalat Global Services is a world class Business Process Outsourcing Service Provider offering contact center services.
We are serving the Egyptian market as well as international markets. We provide excellent multilingual customer care which serves clients across different channels.

See all Careers and Jobs at Etisalat Global Services
Signup for an employer account and Post your Jobs!