Microsoft Teams App Helpdesk - Turkish Speakers
Athear -
New Cairo, CairoPosted 4 years ago78Applicants for1 open position
- 8Viewed
- 3In Consideration
- 0Not Selected
Job Details
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Job Description
- Strong knowledge in MS office 2013,2017 and 365 to advanced level. “especially MS Teams”
- Build & nurture relationships using an informative & educational process with customers who have questions and concerns about their products ranging from deployment, usage, and challenges.
- Provide informative, thoughtful and powerful conversations when working with customers to match them with the right product.
- For existing customers, provide re-training (as needed) and first-level support for product and technology issues.
- Work with customers to develop positive outcomes for customers' projects.
- Develop expertise in all products and solutions that Network for Good provides and be able to train and clearly explain the benefits and functionality of each solution.
- Help customers find creative uses and implementations for their suite of services to match their fundraising needs.
- Performs other duties as assigned.
- Demonstrate sound judgment and initiative to satisfy and serve external and internal customers and stakeholders.
Job Requirements
- Previous experience in IT support
- Fluent in Turkish.
- High communication and negotiation skills.
- Persuading skills.
- Must be well organized.
- Excellent ability to multi-task, must have high-level attention to detail and accuracy.
- Must work well across multiple teams: Operation, and technology.
- Technical background (Preferable).
- MS Offices.
- TEAMS / Skype oriented is a must
