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Job Description
- Analyzes the territory’s performance and develops strategies for improving service
- Combines working knowledge of technical/professional principles and concepts with in depth knowledge of team objectives
- Ensures the quality and service of self and others
- Improves process efficiencies in support of area objectives
- Develops customer relationships Area Management
- Analyzes the territory’s performance and helps develops strategies for improving service
- Develops customer relationships
- Advises customers of service delivery standards
- Provides service account management for Tier III customers
- Responds to escalated issues
- Pursues revenue opportunities through additional maintenance contracts and ancillary services
- Manages expenses, inventory, time and material processes
- Assists in developing and maintaining working relations with key customers in designated territory
- Develops relationships and interact with internal customers.
- Monitors SLA performance against target for territory.
- Manages his/her teams performance and activities
Job Requirements
- 4 years college degree or equivalent Formal vocational or technical training/ certification
- 5+ years of related experience
- Active Coordination
- Data Interpretation
- Performance Coaching
- Service & Solution Knowledge
- Quality Orientation