Call Center Officer

Misr Elkheir Foundation - Cairo

164
Applicants for
1 open position
21
Viewed
5
In Consideration
2
Not Selected
Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Vacancies:
1 open position
About the Job
  • Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
  • Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
  • Answering agent questions regarding best practices or difficult calls.
  • Identifying operational issues and suggesting possible improvements.
  • Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
  • Preparing reports and analyzing data to assist management as they determine call center goals.
  • Working with other supervisors and management team members to support agents and maximize customer satisfaction.
Job Requirements
  • Bachelor's degree.
  • From 3 - 5 years of experience in call center outsourcing industry, with minimum 2 years of them on a supervision level .
  • Understands call center supporting functions role (QC, WFM, Training, and recruitment)
  • Familiar with COPC standards (CSP 5.2 or later)
  • Males are more preferred because he may work late hours during seasons .
About this Company

Misr El Kheir Foundation (MEK) is a non-profit organization that was established in 2007 with the aim of existing for over 500 years by founding its work on an institutional structure reliant not on individuals which will enable MEK to realize true human development for... (More)

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