Senior Quality Assurance Officer

INDEVCO - 6th Of October, Giza

Applicants for
1 open position
Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job
  • Record and analyze customer complaints in order to prepare daily analysis reports to be presented to the
  • Follow up on the implementation on the corrective action set during the customer complaint meeting to ensure lower complaint percentage.
  • Conduct quality circles and awareness session to concerned parties.
  • Issue and analyze the ICC – Internal Customer Complaints, set action and follow up on implementation.
  • Review customer complaints against order documents to make sure that the complaint is valid.
  • Conduct customer visits when needed with the concerned sales employee and to provide technical guidance and support in their production process.
  • Follow up on the returned goods process with all concerned departments to ensure that goods are segregated and the complaint cycle is approved.
  • Prepare reports regarding status of returned goods and submit to management
Job Requirements
  • BSC Science, Pharmacy or Agriculture .
  • Technical Background.
  • 3 to 5 years experience in paper and function of the corrugating process.
  • Experience in corrugated technical common problems and remedies
  • Good Analytical Skills
  • Experience in handling customer complaints process
About this Company

INDEVCO, headquartered in Lebanon, is an international manufacturing group that produces paper, plastic and corrugated packaging for agricultural, beverage, construction, catering, processed food, dairy, industrial, paramedical and pharmaceutical, chemical and petrochemical,... (More)

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