- Experience Needed:
- 0 to 3 years
- Career Level:
- Entry Level
- Job Type:
- Full Time Shift Based
About the Job
- An Amazon / Souq Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon / souq customers.
- This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
- Associates communicate with customers primarily through mail and phone and utilize a variety of software tools to navigate customer accounts.
- Research and review policies and communicate effective solutions in a fun and fast-paced environment.
0 to 3 years
Not Specified at least
Consumer Services Internet/E-commerce
- 0-3 years of experience.
- Excellent typing skills
- Demonstrable understanding of the Internet, Amazon.com /Souq.com websites, and competitor websites
- Effective problem solving skills.
- Ability to approach problems logically.
- Ability to demonstrate learning and decision making skills.
- Strong time management skills.
- Excellent customer service skills
- Ability to empathize with and prioritize customer needs
- Demonstrable interpersonal skills.
- More than one year experience in related positions.
- Excellent English language skills (Written, Spoken, and Reading)
- Able to work in Rotational Shifts (Includes Night Shifts)
- Graduates Only
Kindly note that it will be an outsourcing job
About this Company
Souq.com is the largest e-commerce site in the Arab world, featuring more than 200,000 products across categories such as consumer electronics, fashion, household goods, watches or perfumes. Today Souq.com attracts over 8 million visits per month and is fast growing as more...
See all Careers and Jobs at Souq.com