Customer Service Associate (English)

Souq.com - Maadi, Cairo

238
Applicants for
1 open position
66
Seen
Experience Needed:
0 to 3 years
Career Level:
Entry Level
Job Type:
Full Time Shift Based
Salary:
Confidential
Languages:
English
Vacancies:
1 open position
About the Job
  • An Amazon / Souq Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon / souq customers.
  • This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
  • Associates communicate with customers primarily through mail and phone and utilize a variety of software tools to navigate customer accounts.
  • Research and review policies and communicate effective solutions in a fun and fast-paced environment.
Job Requirements
  • 0-3 years of experience.
  • Excellent typing skills
  • Demonstrable understanding of the Internet, Amazon.com /Souq.com websites, and competitor websites
  • Effective problem solving skills.
  • Ability to approach problems logically.
  • Ability to demonstrate learning and decision making skills.
  • Strong time management skills.
  • Excellent customer service skills
  • Ability to empathize with and prioritize customer needs
  • Demonstrable interpersonal skills.

Preferred Qualifications:

  • More than one year experience in related positions.
  • Excellent English language skills (Written, Spoken, and Reading)
  • Able to work in Rotational Shifts (Includes Night Shifts)
  • Graduates Only

Kindly note that it will be an outsourcing job

About this Company

Souq.com is the largest e-commerce site in the Arab world, featuring more than 200,000 products across categories such as consumer electronics, fashion, household goods, watches or perfumes. Today Souq.com attracts over 8 million visits per month and is fast growing as more... (More)

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