Call Center Manager - Real Estate

Next Home - Mokattam, Cairo

Applicants for
1 open position
Experience Needed:
3 to 5 years
Career Level:
Job Type:
Full Time
Confidential, Commission
1 open position
About the Job
  • Supervision call center staff and their performance.
  • Supervision Enter customer’s data on the CRM system.
  • Follow and listen to calls to ensure call quality
  • Monitor and maintain the departmental key performance indicators as outlined by management.
  • Assist with coaching/training of the Call Center Agents to ensure that they achieve or exceed company expectations for quality, sales and service by providing regular, constructive feedback and guidance to develop employees to their full potential
  • Coordinate with other departments (marketing - Internal Auditing – Top Management) by Prepare daily reports like increase visits rate and leads.
  • Provide daily team performance such as (calls, team quality, etc)
  • Provide assistance for agents on hard calls and solve customers’ issues.
Job Requirements
  • Experience in real estate is preferable.
  • 3-5 years’ experience in the same field.
  • Excellent communication skills
  • Excellent command of English.
About this Company

Next Home is a leading Egyptian real estate developer in the field of design and implementation of modern residential and administrative buildings, with a global character and competitive advantages that allow its customers in the Egyptian market a different and integrated... (More)

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