Software Support Engineer

Tafeel -
Nasr City, CairoPosted 4 years ago

73Applicants for2 open positions

Job Details

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Support coverage over multiple software products lines – principally in ECM solution.
Exhibiting and driving customer focused requirements to provide a relevant solution to the reporting technical team.
Maintaining ownership of complex software solution issues, debugging to product and component/configuration level.
Being the principle cornerstone at center of all communications between all relevant teams as part of support investigations.
Provide IT technical support for local and remote users.
Perform installation, configuration and troubleshooting of Hardware, Software and LAN infrastructure.
Troubleshoot any hardware/software issues at users’ end.
Follow up on the daily operations with technical support team.
Manage the inventory of devices (i.e. printers, handhelds, PCs, scanners..etc)
Coordinate with other IT divisions the implementation of projects. (software/hardware)
Act as the first line of support for security applications including VPN & Antivirus.
Ability to understand the engineering processes, principles, methods, and techniques
using technologies such as ASP.NET Web Forms, WebAPI, JQuery and Angular (Optional)

A Bachelor’s degree in Computer Science or equivalent
Previous experience in SQL Server Database is a must.
IIS Administration is a must.
Good understanding of Software Development Life Cycle & its methodologies.
2 to 8 years’ experience in technical support.
Experience in general development practices such as writing unit tests, writing API documentation and following standards guidelines.
Strong troubleshooting and debugging skills.
Ability to work under pressure, complete tasks in a timely and accurate manner with limited direction and guidance.
Strong communication skills, interpersonal skills, and positive attitude to interact with diverse groups of individuals.
Critical thinking, attention to details, and strong problem-solving skills are required.
The ability to successfully work on multiple projects in a deadline-driven environment.
The ability to analyze, design and document software applications.
Ability to use Design Patterns, object oriented development, and frameworks.
Proper administrative knowledge of the Windows operating system.
CCNA / MCSA / MCITP /A+ / ITIL foundation.