Services Desk Support Specialist
B.TECH -
Nasr City, CairoPosted 4 years ago173Applicants for2 open positions
- 33Viewed
- 0In Consideration
- 20Not Selected
Job Details
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Job Description
- Solve internal customers (employees) issues across all support channels within a fast-paced mainly over B.TECH stores.
- Respond to internal customers queries in a timely and accurate way, via phone or email according to any related Technology issues.
- Work with internal customers’ to identify Technology problems and advising on the solution.
- Identify internal customers’ needs and help use specific features, through direct instruction or by guiding to related parties.
- Working with internal customers’ to identify Technology problems and advising on the solution.
- Monitor internal customers’ complaints and reach out to provide assistance.
- Follow up with internal customers’ to ensure their technical issues are resolved.
- Communicate closely with the help desk and stores regarding collaborations with the internal customers.
- Work with both front office and back office tasks providing the best service to our internal customers.
- Assist with keeping internal and customer-facing support documentation up-to-date.
- Contribute recommendations for continually improving product and process.
Job Requirements
- Bachelor’s / License degree.
- Background in Technical / Technology troubleshooting