- Optimizes the opportunity of each customer contact and offer excellent service.
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- Adheres to the call script to ensure consistency of service rendered to the customer as well as maintain the call duration within agreed limits & meet KPIs.
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- Resolves customer complaints and issues if possible at first call to the satisfaction of the customer.
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- Alerts the team leader of complaints or issues that require escalation to the responsible departments for complete resolution.
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- Maintain data protection and confidentiality for both staff and customers.
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- Perform related duties as assigned by The Team Leader.
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- Obtains client information by answering telephone calls & verifying information.
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- Determines eligibility by comparing client information to requirements.
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- Establishes policies by entering client information; confirming pricing.
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- Informs clients by explaining procedures; answering questions; providing information.
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- Close sales presentations & meet sales goals in accordance with development plan.
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