Contact Center Advisor

Teleperformance - Egypt -
Dubai, United Arab EmiratesPosted 10 years ago

489Applicants for80 open positions

Job Details

Experience Needed:

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Key Responsibilities:

To ensure Customer satisfaction by offering specialized advice.
To actively listen and pay attention to Customer issues.
To resolve client queries and problems according to the TP values and client procedures.
Respond to & record consumer enquiries and questions raised through free phone lines for customers.
Maintain accurate data input of consumer enquiries, questions and enter feedback on the customer services database.
To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy.
To provide a high level of customer service to clients at all times.
To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately.
To work effectively as part of a team, developing effective and supportive relationships with colleagues.
To troubleshoot through the use of open questions, support documents and system training.
To have a sound knowledge of all products and services, understanding their use and functionality.
To be able to offer recommendations to common problems or frequently asked questions.

Bachelor degree or equivalent
Written and verbal fluency in English language
Experience in a customer service role
Excellent customer service Skills
Motivated, upbeat individual
Able to work independently
Excellent interpersonal and teamwork skills
Strong multitasking, communication, Active listening skills
Ability to identify solutions based on written procedures, guidelines, and process tools
Takes passionate ownership for customer issues

Valid passport
No restrictions for traveling abroad
Clear Military service status: Exempted, Postponed or Completed.
Candidates shall pass, mandatory, the medical check; e.g. Hepatitis A,B&C / HIV ”Aids”