Job Details
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Job Description
Responsible for:
- Develop maintenance procedures and total Preventive Maintenance Plan and ensure implementation
- Develop Maintenance team skills by conducting training meetings, development sessions; such as technical skills training; and monitoring performance reviews for the team after training.
- Verifies Performance Evaluations are being performed on the team members by their direct report.
- Coordinating with Research & Development regarding product changes and improvements, and updating maintenance operating procedures and schedules to incorporate the changes.
- Ensure health and safety policies are complied with
- Follow up Maintenance Contracts
- Handle telephone support and escalate calls when deemed necessary and appropriate.
- Handle assigned tickets.
- Design and generate/amend new or existing reports.
- Work and ensure that client and project deadlines are met.
- Ensure that all client works and requests are logged in a ticket; all correspondence is in ticket; time is inputted and closed when ready.
- Contribute to knowledge sharing among other team members.
- Liaise with release management and carry out testing and client upgrades as required
- Communicate any client feedback to team leader and management.
- Handle other specific tasks as assigned by superiors and as required by the Company.
- Contribute to internal process improvement initiatives.
- Handle the inputting of time sheets within 24 hours of working on a job or a task.
Job Requirements
Electronics or Mechatronics Engineer with good Knowledge in:
- BSc. in Engineering is a must (Mechatronics or Electronics departments).
- Experience: From 3 to 5 years
- Excellent verbal and written communication skills
- Good investigative and problem-solving skills
- Excellent in Microsoft Office
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