Customer Service Agent - UAE Offshore Project

Raya Contact Center - Maadi, Cairo

327
Applicants for
50 open positions
319
Seen
7
Rejected
Experience Needed:
0 to 1 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
2,700 to 5,250 EGP per month, Bonus
Education Level:
Bachelor's Degree at least
Languages:
Arabic, English
Vacancies:
50 open positions
About the Job
  • Answering phones from customers professionally and responding to customer inquiries and complaints.
  • Researching required information using available resources.
  • Handling and resolving customer complaints regarding product sales to customer service problems.
  • Providing customers with the organization’s service and product information.
  • Processing forms, orders, and applications requested by the customers.
  • Identifying, escalating priority issues and reporting to the high-level management.
  • Routing inbound calls to the appropriate resources.
  • Following up complicated customer calls where required.
  • Completing call notes and call reports as necessary
  • Obtaining and evaluating all relevant data to handle complaints and inquiries.
  • Recording details of comments, inquiries, complaints, and actions taken.
  • Managing administration, communicating and coordinating with internal departments.
  • Other duties as assigned.
Job Requirements

Requirements:

  • Good to Fluent English conversation skill.
  • Excellent communication and handling skills
  • Ability to work with others in a close manner.
  • Good computer skills.
  • Good multi-tasking skills.
  • Males Preferred.

Skills and Specifications

  • Ability to work under pressure in rotational shifts.
  • Able to react effectively and calmly in emergencies.
  • Able to maintain customer confidentiality.
About this Company

Raya Contact Center is a world-class Business Process Outsourcing Service Provider offering contact center services, back office services, inside sales channel management and professional services. Raya Contact Center caters to clients, including global fortune 500 companies... (More)

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