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Job Description
- Provide first level support for production issues across multiple applications, including problem identification, definition and implementation of short-term work around and coordination of long term software solution IT team and software Vendor.
- Elicit, verify, validate, translate and trace requirements.
- Diagnose and resolve day-to-day live system issues in timely manner based on their severity.
- Maintain ongoing communication with end-users, Business Analyst Team Leader, QA team, and development team (software Vendor) on reported issues.
- Gather Solution Requirements and Prepare business requirements.
- Prepare detailed analysis document with complete awareness with the appropriate techniques and well definition for functional and non-functional requirements.
- Support software vendor by clarifying requirements or business concerns raised anytime within the development life cycle.
- Evaluate existing applications and business processes to improve, update and add new features.
- Provide user training and training materials and arrange third party training.
- Test configuration changes in a test environment prior to pushing into production
- Follow-up with the software vendor various type of requests (Data manipulations, Bugs, Inquiries and change requests) to be resolved within the SLA.
Job Requirements
- Bachelor’s degree in related field, preferably computer science/ information system.
- 1-2 years working experience
- Demonstrated experience as an IT Business Application Support is required.
- Demonstrated experience interacting with both business and technical stakeholders are required.
- Good background on SDLC. “Software Development Life cycle”
- Good background on programming languages and databases.
- Good interpersonal and communication skills.
- Strong analytical skills.
- Preferred Previous experience in Medical insurance System or other business application HMIS, ERP is plus
- Strong Problem-Solving and troubleshooting skills.
- Excellent command of written and spoken English
