- Experience Needed:
- More than 1 year
- Career Level:
- Entry Level
- Job Type:
- Full Time
- Education Level:
- Bachelor's Degree at least
About the Job
- Interact directly with customers either by telephone, electronically or face to face.
- Respond promptly to customer inquiries and handle and resolve customer complaints.
- Obtain and evaluate all relevant information to handle inquiries and complaints.
- Direct requests and unresolved issues to the appropriate IARS Egypt resources and follow up to assure customer satisfaction.
- Manage customer records.
- Keep records of customer interactions and transactions including details of inquiries, comments and complaints and details of actions taken via Operational Manager
- Maintain proficient understanding of all IARS Egypt and services.
- Report monthly on customer activities with an analysis of opportunities and challenges and recommendations for action.
- Facilitate customers’ effective use of courses, resources and services to expand their online program with IARS Egypt.
- Ensures and provides quality service to both internal and external customers.
- Maintain filing systems
- Preparing all tools for training.
- Organize the training include: review the list of participants, monitor trainee in training, support trainer in training.
- Photocopying, distribution, management of training materials as regulation of procedures to control documents.
- Responsible for trainees’ registration.
- Responsible for tuition fees collections.
- Backup, check training materials periodically.
- Record training plan, training programmes.
- Record results of evaluation and training.
- Archive records of training, including course content, the training, the number of students, results, feedback
- To act as invigilator when required (after attending training programme on invigilation system)
More than 1 year
Bachelor's Degree at least
Training and Coaching
About this Company
Ational Academy for Advanced research and Studies (IARS) is an accredited UK educational /training provider by the UK largest Awarding bodies. IARS in-cooperated in UK and Operation in MENA region, providing high quality and extremely enjoyable international educational and...
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