Senior Programme Coordinator

IARS Egypt - San Stefano, Alexandria

25
Applicants for
1 open position
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Education Level:
Bachelor's Degree at least
Languages:
English
Vacancies:
1 open position
About the Job
  • Interact directly with customers either by telephone, electronically or face to face.
  • Respond promptly to customer inquiries and handle and resolve customer complaints.
  • Obtain and evaluate all relevant information to handle inquiries and complaints.
  • Direct requests and unresolved issues to the appropriate IARS Egypt resources and follow up to assure customer satisfaction.
  • Manage customer records.
  • Keep records of customer interactions and transactions including details of inquiries, comments and complaints and details of actions taken via Operational Manager
  • Maintain proficient understanding of all IARS Egypt and services.
  • Report monthly on customer activities with an analysis of opportunities and challenges and recommendations for action.
  • Facilitate customers’ effective use of courses, resources and services to expand their online program with IARS Egypt.
  • Ensures and provides quality service to both internal and external customers.
  • Maintain filing systems
  • Preparing all tools for training.
  • Organize the training include: review the list of participants, monitor trainee in training, support trainer in training.
  • Photocopying, distribution, management of training materials as regulation of procedures to control documents.
  • Responsible for trainees’ registration.
  • Responsible for tuition fees collections.
  • Backup, check training materials periodically.
  • Record training plan, training programmes.
  • Record results of evaluation and training.
  • Archive records of training, including course content, the training, the number of students, results, feedback
  • To act as invigilator when required (after attending training programme on invigilation system)
Job Requirements
  • Education: Bachelor Degree or any relevant degree.
  • English: Fluent.
  • Availability to travel (inside Egypt).
  • Excellent Communication Skills.
  • Ability to write, speak and interact clearly and professionally.
About this Company

Ational Academy for Advanced research and Studies (IARS) is an accredited UK educational /training provider by the UK largest Awarding bodies. IARS in-cooperated in UK and Operation in MENA region, providing high quality and extremely enjoyable international educational and... (More)

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