Senior Programme Coordinator

IARS Egypt - San Stefano, Alexandria

Applicants for
1 open position
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Full Time
Education Level:
Bachelor's Degree
1 open position
About the Job
  • Interact directly with customers either by telephone, electronically or face to face.
  • Respond promptly to customer inquiries and handle and resolve customer complaints.
  • Obtain and evaluate all relevant information to handle inquiries and complaints.
  • Direct requests and unresolved issues to the appropriate IARS Egypt resources and follow up to assure customer satisfaction.
  • Manage customer records.
  • Keep records of customer interactions and transactions including details of inquiries, comments and complaints and details of actions taken via Operational Manager
  • Maintain proficient understanding of all IARS Egypt and services.
  • Report monthly on customer activities with an analysis of opportunities and challenges and recommendations for action.
  • Facilitate customers’ effective use of courses, resources and services to expand their online program with IARS Egypt.
  • Ensures and provides quality service to both internal and external customers.
  • Maintain filing systems
  • Preparing all tools for training.
  • Organize the training include: review the list of participants, monitor trainee in training, support trainer in training.
  • Photocopying, distribution, management of training materials as regulation of procedures to control documents.
  • Responsible for trainees’ registration.
  • Responsible for tuition fees collections.
  • Backup, check training materials periodically.
  • Record training plan, training programmes.
  • Record results of evaluation and training.
  • Archive records of training, including course content, the training, the number of students, results, feedback
  • To act as invigilator when required (after attending training programme on invigilation system)
Job Requirements
  • Education: Bachelor Degree or any relevant degree.
  • English: Fluent.
  • Availability to travel (inside Egypt).
  • Excellent Communication Skills.
  • Ability to write, speak and interact clearly and professionally.
About this Company

International Academy for Advanced research and Studies (IARS) is an accredited UK educational /training provider by the UK largest Awarding bodies. IARS in-cooperated in UK and Operation in MENA region, providing high quality and extremely enjoyable international educational... (More)

See all Careers and Jobs at IARS Egypt
Jobs in Alexandria. WUZZUF is the #1 job destination in Alex. Discover careers at the top employers and companies now hiring in Alex.
Signup for an employer account and Post your Jobs!