Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Interact directly with customers either by telephone, electronically or face to face.
- Respond promptly to customer inquiries and handle and resolve customer complaints.
- Obtain and evaluate all relevant information to handle inquiries and complaints.
- Direct requests and unresolved issues to the appropriate IARS Egypt resources and follow up to assure customer satisfaction.
- Manage customer records.
- Keep records of customer interactions and transactions including details of inquiries, comments and complaints and details of actions taken via Operational Manager
- Maintain proficient understanding of all IARS Egypt and services.
- Report monthly on customer activities with an analysis of opportunities and challenges and recommendations for action.
- Facilitate customers’ effective use of courses, resources and services to expand their online program with IARS Egypt.
- Ensures and provides quality service to both internal and external customers.
- Maintain filing systems
- Preparing all tools for training.
- Organize the training include: review the list of participants, monitor trainee in training, support trainer in training.
- Photocopying, distribution, management of training materials as regulation of procedures to control documents.
- Responsible for trainees’ registration.
- Responsible for tuition fees collections.
- Backup, check training materials periodically.
- Record training plan, training programmes.
- Record results of evaluation and training.
- Archive records of training, including course content, the training, the number of students, results, feedback
- To act as invigilator when required (after attending training programme on invigilation system)
Job Requirements
- Education: Bachelor Degree or any relevant degree.
- English: Fluent.
- Availability to travel (inside Egypt).
- Excellent Communication Skills.
- Ability to write, speak and interact clearly and professionally.
