Technical Support Representative - English

Sykes Enterprises - Maadi, Cairo

Applicants for
5 open positions
In Consideration
Not Selected
Experience Needed:
0 to 1 years
Career Level:
Entry Level
Job Type:
Full Time
5,000 to 6,000 EGP per month
5 open positions
About the Job

About the Job

  • As a SYKES Technical Support Representative, you are responsible for acting as a liaison between customers and the client
  • You deal with a variety of incoming contacts to the contact center, answer technical product queries, service issues, order tracking, pre and post-sale inquiries, troubleshooting, handling complaints and problem-solving with the objective of providing first contact resolution where applicable
  • Document customer interactions effectively

Work Conditions:

  • Rotational Morning shifts
  • Rotational weekends
  • Transportation from the Metro
  • Social and Medical insurance

Job Requirements

Job Requirements

  • Ability to communicate clearly and effectively in English
  • Graduates or Proven Gap year students
  • Ability to read and write proficiently while multitasking (actively listening to customer and answering questions)
  • Ability to type fast on a keyboard
  • Technical background is a plus
About this Company

SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. We provide an array of customer contact management solutions to market leaders around the world, primarily in the Communications, Financial... (More)

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