IT Technical Support Specialist

IT Pillars - Nasr City, Cairo

Applicants for
2 open positions
In Consideration
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
3,000 to 4,000 EGP per month
Education Level:
Bachelor's Degree at least
Arabic, English
2 open positions
Travel Frequency:
Minimal travel
About the Job
  • Support customers and company engineers by providing troubleshooting/knowledge transfer.
  • Provides remote technical support through the TeamViewer platform and through communication with our customers and agents.
  • Log support tickets and track status with different team members.
  • Support tickets coordination and followup.
  • Develop articles/blogs for scenarios related to company products.
  • Contribute and give User-Training on new systems functionalities.
Job Requirements
  • knowledge of MCSA and CCNA
  • knowledge of SQL Server and exchange.
  • ITIL background is preferred.
  • Ability to analyze and troubleshoot issues with common sense.
  • Excellent Communication skills are required.
  • Ability to write technical documents/plans.
  • Excellent English proficiency.
About this Company

IT Pillars provides technology solutions and professional services to many businesses in Gulf and we have back office in Egypt. We strive to be a total technology solutions provider for all of our clients, large and small. IT Pillars started as a software development company,... (More)

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