Export Sales Support Specialist

Hero mea - Cairo

Applicants for
1 open position
In Consideration
Experience Needed:
0 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
1 open position
About the Job
  • Being a contact person between Customers and all company departments
  • Follow up with regular customers on receiving orders before the monthly cut-off date
  • Place orders in SAP
  • Issue perform invoices and send it to each customer
  • Follow up with factory production, loading schedule, and keep customers updated
  • Manage any deviation that happens between order, actual production and loading in co-ordination between factory, logistics, and customers.
  • Internal communication with the related departments (production - purchasing - marketing)
  • Get the confirmation on the production and shipping date.
  • Ensure that any change in the original order is communicated and get the approval from the customer and production before taking any action.
  • Following up with procurement, production and inventory to guarantee customer convenience.
  • Follow up with customers on receiving the payment in the right timing
  • Follow up with logistics affecting the shipment in the right timing and according to customer instruction.
  • Follow up with logistics the issuance of shipping documents in the right way as per customer needs.
  • Handle any further needs from the customer upon consignment arrival at destination port for covering customs and/or health requirements
  • Send customer satisfaction forms to all customers
  • Prepare progress logs for Export Supervisor
  • Attend production planning meeting and follow up on required points
  • Communicate with R&D dep on new BOM
Job Requirements
  • Bachelor’s degree.
  • English language and computer skills (Word, excel , Power Point) are essential for this position
  • 0-3 years of Experience.
  • Sales support previous experience is a plus.
  • Selling skills
  • Soft skills (time management, problem solving , Negotiation)
  • Presentation skills
  • International trading
  • Customer satisfaction
  • Computer skills
  • Language skills
  • Financial skills
  • International trading knowledge
About this Company

Being of Swiss origin, Hero Group has more than 125 years of heritage and experience in the field of fruit based products. We are devoted to conserve the goodness of nature in our premium quality products, with minimal additives and processing.

With the ability to... (More)

Industry: FMCG
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