Customer Service Supervisor - English Speaker
Casita -
Dokki, GizaPosted 4 years ago153Applicants for1 open position
- 94Viewed
- 14In Consideration
- 1Not Selected
Job Details
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Job Description
- Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
- Strategizing and monitoring daily activities of customer service operation.
- Assisting customer service staff with duties where required.
- Training staff in areas of customer service and company policies.
- Managing cashier coverage and customer flow to ensure proficient customer service.
- Monitoring and authenticating returns, exchanges and voids.
- Investigating and solving customer service complaints.
- Assisting with development and implementation of service policies, and explaining these to staff and customers.
- Maintaining documentation pertaining to customer service department activities.
- Performing additional duties where needed.
Job Requirements
- In-depth experience of selling to customers.
- Experience in Telesales role working with sales targets and KPIs preferred.
- Consultative selling techniques
- Bachelor degree or relevant work experience
- FLUENT English is a MUST
- Proficient standard office equipment skills.
- Outstanding communication skills, both written and verbal.
- Strong people skills.
- Excellent phone etiquette.
- Outstanding organizational skills.
