Technical Support Engineer
Roaya -
Heliopolis, CairoPosted 4 years ago34Applicants for1 open position
- 15Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Handle online chat with potential clients and guide them to appropriate products and plans.
- Create and set up the new accounts for the customers.
- Using technical skills to demonstrate to potential customers the usefulness of the product or service via Online demos
- Help customers through email to ensure they are successful with our product
- Leverage effective troubleshooting to quickly identify the source of customer issues and provide a prompt and appropriate solution.
- Ensuring deadlines and commitments for deliverables are carried out in time.
- Preparing and managing projects’ pipeline while ensuring follow up in coordination with the line manager and customers.
- Help customers troubleshoot issues they encounter while using the email and provide actionable tips to resolve the problem
Job Requirements
- B.Sc. in Electronics/Communication/Computer Engineering – Computer science.
- Excellent communication and problem-solving skills
- 2-4 years of experience in Technical Support or similar fields
- Fluent in English is a must.
- Handling off hours for business needs, whenever required.
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