Collection Team Leader
Maadi, CairoPosted 6 years ago38Applicants for6 open positions
- 13Viewed
- 6In Consideration
- 0Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Assist team members in consistently meeting or exceeding performance expectations for collection efforts for assigned accounts.
- Measurements are based upon individual goals and objectives, e.g., minimum calls per day, contact percentage, promises/calls ratio, promises kept.
- Assist with training for new collections representatives to ensure strong understanding of collection policies, processes and systems.
- Communicate regularly with collection supervisor regarding progress of new employees.
- Assist in on-going monitoring and providing feedback to collectors to ensure compliance with collection policies and procedures, including call monitoring and quality reviews
- Assist supervisor in completing monthly evaluations and development plan for collectors
- Assist less experienced collectors with more difficult collection accounts and client calls-assist in creating and analyzing production reports
- Handle processing and collections for assigned queues requiring special handling
- Communicate regularly with collections supervisor on status of problem accounts
- Excellent decision-making and problem-solving skills in routine and non-routine situations
- Strong understanding of systems utilized in collection process
Job Requirements
- University degree in a Business related discipline.
- Collection TL Experience minimum from 2 to 4 years.
- Excellent communication and negotiation skills.
- Fluent English Speaker.
- Max Age 35.
