E-Payment Specialist

Lead in the early and accurate definition of an application based complete suite of ePayment solution, addressing the client’s business and system requirements, focusing on e-Payment domain.

• Assist the relevant bid teams to describe/explain approach and solutions capabilities in ePayment domain
• Level II technical support for complex or sensitive e-Payment application support services
• Interacts with vendors in support of e-Payment system processing related issues
• Investigating and resolving escalated e-Payment processing issues and incident reports.
• Responsible for the administration of the server, the e-Payment software and other related software and devices.
• Coordinates with other office/division technical staff for the connectivity of the server to the host computer, ATM, POS terminals, inter-bank switch network, and other interfaces.
• Implements configuration and parameter setting/fine-tuning to improve the overall ATM and POS Switch system performance.
• Regularly monitors system activities and performance, and prepares performance reports.
• Provides technical assistance related to Card Management Systems (CMS), Merchant Acquiring, ATMs, POS, other e Payment channels, Bill Payment, EBC and the inter-bank switches (EBC, VISA, MasterCard,...etc)
• Prepare and update for daily-work manual-procedures for the ePayment support services
• Provide the necessary support to trace and solve ATMs/POSs and e Payment applications problems.