Technical Support Representative
IBM -
Cairo, EgyptPosted 6 years ago185People have clicked1 open position
Job Details
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Job Description
Job Description:
- As a Technical Support Representative, you will be responsible for providing 24*7 Remote Technical support through problem determination and identifications as Level of support via different channels (Calls and Emails)
- You will be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems.
- Client satisfaction will be your ultimate goal. You'll partner with computer operators to help clients effectively deal with problems related to the operations environment including: product or service installation, hardware or software updates, configuration and performance
Job Requirements
What are we looking for:
- Excellent communication, telephone manner, technical skill and interpersonal skills
- Self initiative, pro-active, hard working, good attitude and team player
- Sense of urgency, able to work under pressure, overtime and crisis situation, and at odd hours (on-shift duty is required)
- Someone who enjoys problem solving, interested in cognitive computing and analytics, working with people and learning about new technologies
Requirements
- Graduate - Bachelors degree
- Excellent command of English language skills
Nice to have
- Experience in Service Desk/Help Desk operations
- Technical knowledge/certification required: A+, N+, CCNA and MCITP
- ITIL Foundations knowledge/certificate is a plus
