- Experience Needed:
- 1 to 5 years
- Career Level:
- Experienced (Non-Manager)
- Job Type:
- Full Time
About the Job
Raya line of business (LOB):
- Team Leader System Admin/System Admin Manager
- Ensure system is up and running with the highest performance while assuring minimal downtime through taking proactive actions.
Key Job Responsibilities:
Nature of job impact:
- Monitors the system and application processes to ensure system availability
- Reports the discovered problems to Application, Data Base and different Systems through gathering, analyzing applications logs, auditing and identifying potential issues within the system to provide the required information, i.e. log files, simple queries to database required for problem resolution.
- Escalates either external or internal the discovered problems based on the established escalation procedure and follow up until problem resolution.
- Responsible for the administration of application batch processing and troubleshooting to deploy system enhancements or fix any system bugs.
- Responsible for Application implementation for any new deployment to fulfill business needs for growth.
- Participates proactively in technical research and development to enable continuing innovation within the Applications.
- Ensures that operating systems, software systems, and related procedures adhere to organizational values and business code of conduct.
- Responsible for daily backup of the Operating system, application and recovery tasks to ensure system is up and running at all times.
- Restores Operating system and application files from backup periodically and in case of a disaster to ensure system availability.
- Responsible for cluster set up and monitoring to ensure system high availability.
- Acts as technical support to Front End and Back office administrators to facilitate their daily operations.
- Responsible for the maintenance of network facilities, it also includes maintenance of network servers: file servers, VPN gateways, intrusion detection systems to proactively avoid system failure.
- Supports the back office and business operations teams in solving POS complains and making sure of end of day closure and reporting.
- Responsible to mentor junior team members.
Areas job impacts:
- Commercial and business operations
Contacts within Raya but outside own area of work :
- Business Operations
Contacts outside Raya:
- Systems vendors
1 to 5 years
Not Specified at least
Required skills, expertise & Knowledge:
- Excellent Understanding of Aman’s systems & applications.
- Understanding of error reporting.
- Excellent skills in all operating systems management and database (Admin Level) concepts including but not limited to file systems organization, allocation and maintenance, configuration and installation of storage subsystems, backup/restore strategies, clustering, implementation, management and troubleshooting.
- Good knowledge of network concepts.
- Ability to maintain strong sense of prioritizing.
- Ability to work on shift basis
- Ability to monitor and apply control system principles rationally to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Focus on quality.
- Self-learner and capable to work under least supervision.
- Ability to handle pressure and Challenging Deadlines.
- Excellent teaming / cooperation skills.
- Solving Technical problems related to the business application.
- Handling customer complaints and requests.
- Analyzing system logs to identify problems and take appropriate actions to solve it.
Educational background needed for the job:
- B.Sc. in the field of Computer Science or communication Engineering
- ITI certificate is an added plus
Professional experience needed for the job:
- Minimum One to five Years’ experience in same area.
About this Company
Headquartered in Cairo, Egypt, yet unrepresented to cover operations in all continents, Raya Holding is an auspicious investment conglomerate managing a diversified investment portfolio. As the parent company for ten up-and-coming lines of business, Raya Holding operates in...
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