Job Details
Experience Needed:
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Job Description
IT and Network Support:
- Hardware and software support
- OS installation and support (Windows, Linux and Mac) and make sure all systems are up to date.
- Network support and management
- On-call or remote support on request (24x7)
- Procurement of new IT hardware or software requirements
Office 365 Administration:
- Users creation/ deletion
- Group management
Ticket Management/ Application Support:
- Submitting tickets for any technical issues and follow-ups
- Assigning tickets to IT team for Level 3 support
- Level 1 support for our company app
Job Requirements
- Troubleshooting skills.
- Information technology
- Analytical and process oriented.
- Positive and optimistic approach to problem solving issues.
- Bilingual (Arabic/English)