Customer Service Representative - Automotive - Cairo

Smart Service - Hadayek Alkobba, Cairo

114
Applicants for
3 open positions
114
Seen
34
Shortlisted
61
Rejected
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Vacancies:
3 open positions
Gender:
Females Only
About the Job
  • Document all call information according to standard operating procedures.
  • Complete call logs and reports.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Recognize, document, and alert the management team of trends in customer calls.
  • Answer incoming calls and respond to customer’s emails.
  • Manage and resolve customer complaints.
  • Route calls to appropriate resources.
  • Research required information using available resources.
  • Other duties as assigned.
Job Requirements
  • Must have strong computer and phone skills and must pay careful attention to detail
  • Professional personal appearance.
  • Automotive Customer Service experience is a must.
  • Females Only
About this Company

Authorized Service Center for Skoda Cars

Industry: Automotive
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