Associate Support Adviser

Confidential Company - Cairo

10
Applicants for
3 open positions
9
Seen
2
Shortlisted
2
Rejected
Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Languages:
Arabic, English
Vacancies:
3 open positions
About the Job
  • Act as Level 1 (L1) support with clients.
  • Receiving calls or automatic tickets,
  • Respond to clients with status of tickets,
  • Monitor the system performance through
  • Run health check scripts,
  • Run health check reports,
  • Communicate incidents with level 2 support team,
  • Create tickets based on support case,
  • Utilize the ticketing system to send alerts and update tickets status.
Job Requirements
  • BSc degree is required,
  • Strong IT background (knowledge of web, operating systems, etc.)
  • Strong command of English and Arabic (writing and speaking),
  • Linux Administration skills is required,
  • Oracle DB administration will be highly recommended,
  • Experience in working with Oracle WebLogic application server will be highly recommended.
  • Support engineer should cover the whole 24 hours and the shift will be rotated among 3 engineers.