Call Center Operator

ZINAD IT - Heliopolis, Cairo

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Experience Needed:
More than 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Languages:
Arabic, English
Vacancies:
1 open position
About the Job

Foreigner bank

Responsibilities

  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Attractive package

Job Requirements
  • Degree in related field
  • ITIL Foundation
  • Fluent in English is a must
  • Minimum 2 years of experience
  • Familiar with desktop operating system active directory MS SCCM office 365
  • Various software application and bisce hardware for PC
  • Egyptians only
About this Company

ZINAD has introduced the first-of-its-kind Arabic Security Awareness software solution that can, reduce training costs in large businesses up to 70% compared to offline/online alternatives.
With our strong network and application developers expertise,
ZINAD... (More)

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