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Job Description
- Maintain a continuous customer satisfaction level to all patients by preventing or handling their complaints either official or unofficial.
- Assist in initiating ongoing new activities to keep having healthy environment for patients.
- Boost word of mouth by providing best-in class service before, during and after patients stay.
- Holding customer satisfaction surveys for diverse hospital services.
- Follow up the complaints with management till resolving it and provide customer with appropriate feedbacks within a strict time limit.
- Handling the DAMA cases
- Rounds in ICU, CCU, inpatients
- Sending the discharge cases for Lab manager
- Sending a welcoming messages to new entrance patients
- Sending report for cash and credit patients with doctor name and required procedures or service to be sent to the call center for follow up
- Sending rounds reports with bed numbers and nursing ratio
Job Requirements
- Bachelor degree.
- Strong knowledge of Microsoft Office.
- Excellent command of English.