Patient Experience Audit Manager

Andalusia Group - Maadi, Cairo

Applicants for
1 open position
Experience Needed:
More than 6 years
Career Level:
Job Type:
Full Time
4,500 to 6,000 EGP per month
1 open position
About the Job
  • Review the performance of each team member at the departmental objectives discussion appraisal
  • Provide customer service personnel with guidance in handling difficult or complex issues or problems so they can be resolved effectively and efficiently.
  • Sending the discharge cases for Lab manager
  • Rounds in ICU, CCU, inpatients
  • Sending report for cash and credit patients with doctor name and required procedures or service to be sent to the call center for follow up
  • Sending rounds reports with bed numbers and nursing ratio
  • Customer service daily activities for the day before.
  • Maintains a continuous customer satisfaction level to all patients by preventing or handling their complaints either official or unofficial.
  • Boost word of mouth by providing best-in class service before, during and after patients stay.
  • Holding customer satisfaction surveys for diverse hospital services.
  • Follow up the complaints with management till resolving it and provide customer with appropriate feedbacks within a strict time limit.
  • Handling the DAMA cases
  • Sending a welcoming messages to new entrance patients
  • Build loyalty through customer service.
  • Redefine evaluation criteria for customer service
Job Requirements
  • Bachelor degree
  • Excellent command of English
  • Six Years of Experience in Customer Service. Preferable: (Experience in Medical & Health Care Organizations)
  • Strong knowledge of Microsoft Office.
  • Focus on quality and customer service
  • Must be proficient with Microsoft Office (intermediate Word, basic Excel)
  • Must be able to effectively deal with people at all levels inside and outside of the Company
  • Creative ability & writing proficiency
  • Must adapt well to change and successfully set and adjust priorities as needed
About this Company

Motivated by the Islamic Andalusian era, during which humanity was blessed with the foundations of today's modern civilization in aspects of knowledge, science and medicine, Andalusia group was founded to uphold the noble principles and values inspired by this wonderful age to... (More)

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