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Job Description
- Responsibility for the day to day management of the Service Operation Department.
- Providing leadership and direction to the Service Supervisors and their teams to ensure that an excellent standard of service is provided and maintained.
- Ensure the full implementation of the Services Operation strategy across the business.
- Ensure that the Services function operates effectively and that the functions’ activities are aligned to departmental and Company objectives.
- Ensure that all customer inquiries are satisfactorily managed, resolved and closed within agreed timescales.
- Ensure that the Service Operation functions is adequately staffed and trained to deliver an efficient service.
- Represent the Service operation function as an active member of the Senior Management Team.
- Actively promote and manage the process of continuous improvement in Service standards .
Job Requirements
- Proven working experience as a service operation manager or manager assistant
- Excellent knowledge of management methods and techniques'
- Proficiency in English
- Working knowledge of customer service software, databases and tools
- Follow and maintain the operation cycle of the whole service functions and set a KPIs to each function
- Awareness of industry’s latest technology trends and applications
- Ability to think strategically , Advanced issues troubleshooting and multi-tasking skills
- Customer service orientation
- Ability to work under pressure.
- 6+ years of experience in supervision and/or managerial level
