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Job Description
Job Purpose:
Provide a second level of support for MS unified communication products which OBS offers to International/French customers, helping in enhancing the ITSM by achieving customer satisfaction & the agreed quality targets (SLAs) while keeping operation costs within budget.
Key Tasks and Responsibilities:
- Incident Management: Trouble-shooting and diagnosing problems in existing network structures and/or customer servers leading to effective and efficient problem resolution in order to meet requirements of Service Level Agreements and contractual commitments to customer.
- Change Management: Validating and applying changes to server, application configuration or architecture, as requested by the customer or by Engineering team.
- Pro-active Management: Performing pro-active service maintenance actions to maintain service availability and reduce risk.
- Other Tasks: When required, participating to migrations/upgrades and provide technical support as Subject Matter Expert for Orange's Managed Unified Communications service for external customers
- Participating in new customers implementations.
Job Requirements
Skill Profile:
- Bachelor’s degree in telecommunications or Computer Engineering
- Demonstrating skills in Windows Server 2008/2012 , Active Directory, DNS, Exchange 2010/2013, SharePoint 2010/2013, FIM/MIM.
- Technical certification in Exchange 2013/2016 or Lync 2013/Skype For Business 2015 (MCSE)
- Experience of 2-4 years of installing/maintaining and Troubleshooting Skype for business servers and complex design.
- Understanding of Network LAN/WAN technology and topology including Lync protocols of (SIP and HTTPS).
- Customer service oriented
- Proactive approach
- Good interpersonal and communication skills.
- Team player
- Able to work under pressure
- Flexibility
- Ready to participate in on call activity
- Ready to participate in 24x7 or extended hours roaster if required
- Able to learn new technologies
- Fluent in both spoken and written English.
- French Language is a plus
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