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Job Description
- Ensuring effective information technology support services are provided to hardware users and software facilities, including specifications, installation, and testing of computer systems and peripherals within established guidelines and the company. Fully understand, drive and promote SMSA vision, culture and values.
- Assist staff with technical support, applications, and related technology, including installation, configuration, and ongoing usability of computers, peripheral equipment and software.
- Assist staff in maintenance and testing of network servers, and associated equipment.
- Perform e-mail system administration by creating, deleting, modifying IDs; and granting access to new users.
- Provide support for any new branch (network & Computer supplies)
- Provide support and maintenance of routine software/hardware problems in IT systems.
- Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
- Ensure maximum use of SMSA Cisco call center including all required reports.
- Assist in the maintenance and testing of network servers, and associated equipment.
- Assist in maintaining LAN/WAN records and, as appropriate, telephone systems cable.
- Work with procurement staff to purchase hardware and software.
- Assess functional needs to determine specifications for purchases.
- Provide full support to SMSA staff, including the company respective systems.
Job Requirements
- Certified in CCNA – MCSA - MCSE -VOIP System.
- Good Knowledge in user security, encryption systems and backup.
- Excellent communication skills.
- Very good in English.
