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Job Description
Our client is a Multinational company in the Packaging Technology industry and they're looking for an Area After Sales Manager Food Production sector to work in the Summary:
Support the After Sales Services team. Provide customers with excellent technical and commercial support and ensure complete satisfaction.
Main Responsibilities:
- Enable and maintain relationship with customers within defined region.
- Within this area, identify the needs of existing customers.
- Coordination of offer, order, and delivery processes for spare parts and modifications.
- Preparation and follow-up of commercial documents (offer, invoice etc.).
- Coordinating delivery of goods/spare parts, and field service activities.
- Assessing customer needs, consulting and explaining goods and services.
- Proactive portfolio promoter in consulting extended Value Added Services.
- Following up with customers to ensure satisfaction of provided services and help resolving any arising problems.
- Reporting to sales management on sales figures and the marketability of goods and services within the region.
- Release visit reports
Job Requirements
- Bachelor's Degree in Engineering
- 3+ years of experience in a similar position
- Fluent in English & Arabic, French and/or German are an advantage
- SAP Experience
- Good technical understanding related to the Food Production Packaging industry sector is an asset
- Excellent customer management skills, strong interpersonal skills. Professional appearance.
- French basic for communication; German language proficiency is an asset.
- Good communication skills to different levels externally and internally.
- Ability to handle conflicts and escalations.
- Willing to travel frequently (50%).
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