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Customer Service Executive

Transmar International
New Cairo, Cairo
Posted 5 years ago
112Applicants for1 open position
  • 30Viewed
  • 0In Consideration
  • 3Not Selected
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Job Details

Experience Needed:
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Job Description

  • Receive booking nominations from customers and process on system.
  • Coordinate empty container release.
  • Manage forecasts to ensure empty container availability.
  • Manage space allocation for customers on own/third party vessels.
  • Analyze and forecast customer performance to provide operations with allocation requirements.
  • Coordinate with agents/branches to complete local documentation operations
  • Process BL drafts/final BLs and coordinate BL delivery.
  • Prepare and share reports to internal and external stakeholders.
  • Send sailing reports with final figures and full details to internal and external stakeholders.
  • Ensure smooth operations and customer satisfaction.
  • Handle any complaints/cases in coordination with Key Accounts Manager and concerned departments.
  • Follow up with finance for sending invoices and invoice payment.
  • Analyze customer performance to forecast/predict any changes to volumes or service patterns.
  • Improve and optimize customer experience to ensure total customer satisfaction.

Job Requirements

  • Bachelor Degree, preferably in Logistics
  • 1-3 years experience in a customer facing job, preferably in Logistics and Shipping.
  • Knowledge of MS Office, including PowerPoint and Excel.
  • Outstanding time-management and typing skills.
  • Good command of Arabic and English
  • Good communication skills (written, verbal and listening)
  • Able to build partnerships and work well in teams

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