Customer Service Specialist
Lafarge -
New Cairo, CairoPosted 5 years ago169Applicants for1 open position
- 0Viewed
- 0In Consideration
- 0Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
Job Purpose:
Ensure maintaining high quality of customer satisfaction by acting as the first contact point with existing customers via phone, provide solid feedback about products portfolio, company information & handling customer inquiries and complaints.
Key Responsibilities:
- Enforces the implementation and adherence to health & safety policies & procedures to maintain LCE as a safe working place.
- Receive customers’ inquiries and complaints via phone in a professional manner and provide the required support to resolve their cases to ensure maintaining customer satisfaction.
- Consistent follow -up to the open cases and ensure delivering constructive feedback in a timely & professional manner.
- Ensure following company rules & regulations by documenting all calls information according to standard operating procedures.
- Brand company's image by providing information about the company / product portfolio, and guidance to the concerned person.
- Maintain customer/potential customer database & update existing customer information on monthly/weekly basis to ensure having updated records.
- Effective Out bound communication Calls to promote new products and services.
- Conduct structured surveys to capture customers’ feedback and Satisfaction after Sales Events.
- Using the corresponding etiquette on the telephone in order to satisfy and please customers.
- Prepare Call Center analysis reports on time that help in better Understanding of Customers inquires hence help in better Decision making.
- Follow Up on delayed shipments status Upon Customer or Sales Rep. request.
- Receive Customer Complaints through Call Center
- Assist in complaint management process when needed
- Maintain effective working procedures to promote the overall performance of the tasks carried on with the minimum available resources
Job Requirements
- Education: Bachelor degree in Commerce or Any Related Disciplinary
Technical Skills:
- Ability to deals with different kinds of customers, high communication & negotiation skills
- Ability to coordinate activities with other functions/team player
- MO office, report writing
- Experience: 1-3 Years of Experience