Operations Executive

WebBeds - Heliopolis, Cairo

45
Applicants for
3 open positions
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Languages:
English
Vacancies:
3 open positions
About the Job

Specific Duties & Responsibilities

  • Responsible to answer all inquiries ensuring that every customer is served in an efficient, thorough and courteous manner.
  • Responsible to ensure all required tasks are completed accurately and within given time frames.
  • Completing calls & emails in a manner that maintains quality and quantity.
  • Handling daily correspondence. Responds to inquiries and makes reservations if needed.
  • Performing inbound and outbound calls to assist the customer with past, current, and future bookings.
  • Building close working relationships with clients and suppliers.
  • Handling LOH customer remarks.
  • Checking pending folders and update premier agents on daily basis.
  • Identifying and escalating issues for resolution.
  • Dealing with occurring travel problems, complaints and refunds.
  • Coordinating with Sourcing & hotels and TPS to solve on spot issues.
  • Handling DC & TPS Book out’s, Relocation with coordination of BDM’s
  • Notifying agencies in event of wrong rate or availability issue.
  • Reporting customer concerns and any system issues to management & team.
  • Handling offline requests.
  • Attending departmental meeting and training when requested.
  • Handling additional responsibilities as and when delegated by the Management.
  • Maintaining the strategic operations goals and achieve targets.
Job Requirements

Knowledge & Skills

List typical education and experience

  • A bachelor’s degree.
  • Fluency in English language is a must, multilingualism is preferable.
  • Basic computer proficiency.
  • Travel Trade Experience, Tourism, or relevant field.
  • Good experience in Customer Service, Quality Focus, and Documentation Skills for professional emails writing, and Details oriented is a must.

List specific skills & competencies

Connect with Others:

  • Communicate with warmly and approachable way and positive spirit.
  • Show caring and understanding of other’s needs and provide exceptional services.

Deliver Results:

  • Take responsibility, feel personally accountable for accomplishment of tasks and assignments efficiently and effectively.
  • Be knowledgeable and empowered to achieve high results to ensure the highest level of service.
  • Ability to multitask, prioritize and manage time effectively.

Knowledge of Techniques, Processes and Procedures:

  • Applies knowledge and techniques and can develop on them to achieve expected performance in their job/ role assigned.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Proven customer support experience, and very good phone contact, communications, handling skills and active listening with high efficiency.
  • Develop his skills and prepare for what’s next.

Communication & Influence:

  • Adaptability, and ability to Work under Pressure.
  • Takes time out to connect and demonstrate active listening.
  • Follow the communication procedures, guidelines and policies, and Go the extra mile to engage customers.

Innovative/Creativity:

  • Develops creative and innovative environment within department.
  • Think and Reacts positively towards the new ideas.
  • Build the case for change and innovation.
  • Finds new ways to achieve better results.

Problem Solving:

  • Support and investigate the resolution of important problems.
  • Escalate issues and eliminate barriers to progress.

Team Alignment:

  • Exceptionally high levels of motivation, working both indep
About this Company

Since WebBeds was launched in 2013, we have built a significant global B2B distribution network with staff in 30 countries selling to over 170 destination countries and through a portfolio of clients in more than 130 source markets worldwide.
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