Software Support Engineer ( CRM )

Revamp Consulting - New Cairo, Cairo

52
Applicants for
1 open position
52
Seen
6
Shortlisted
44
Rejected
Experience Needed:
1 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Education Level:
Bachelor's Degree at least
Languages:
English
Vacancies:
1 open position
About the Job
  • Revamp (US based) is extending its team in New Cairo, building the award-winning SaaS CRM and scalable web solutions. We are hiring Support Engineer, will be supporting both pre-sales & post-sales Questions and inquires.

Responsibilities:

  • Attend product functionality briefings and training sessions
  • Conduct surveys on potential and existing customers.
  • Conduct competitors research.
  • Answer customers questions/emails/tickets about products or the company.
  • Act as an advisor to customers regarding best practices and how to configure our solutions to their business.
  • Make product demos for potential and existing customers to inform them about the product or new features/service following agreed-upon processes and scripts.
  • Keep records of demos, feedback received proper follow-up afterward.
  • Mid-day shift (From 12 PM till 8 PM).
Job Requirements

Job Requirements

  • 1-2 Year Experience in Technical Support.
  • Bachelor degree in Engineering, Information Technology or related.
  • Logical thinking.
  • Fluency in English. As you’ll be targeting the US market.
  • Quick learner.
  • Creative, Energetic & Driven Personality.
  • Excellent Presentation and communication skills.
  • CRM knowledge is a plus.
  • eCommerce knowledge is a plus.
About this Company

Revamp (US based) is extending its team in New Cairo, building the award-winning SaaS CRM revampcrm.com . Multiple vacancies available for immediate hiring.

See all Careers and Jobs at Revamp Consulting