Client Service Executive
Nielsen -
Cairo, EgyptPosted 5 years ago21People have clicked1 open position
Job Details
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Job Description
Job Summary:
- Ensure prompt delivery of service to the responsible clients in order to achieve the set financial objectives and other operational performance indicators
- Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews and also by providing value-added analyses and response to special requests
- Work with the team from the stage of client briefing to the final stage of report writing and presentation of results
- Engage with clients on a day to day queries and educate them on Retail Measurement Services product.
- Build and maintain ongoing relationships with the identified key persons within the client organization
- Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials to meet the team business objective.
- Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
- To constantly Identify and recommend enhanced and new services that answer clients' business needs
- Stay up to date with Nielsen products, services, and applications
- Use and expand market knowledge
- Develop effective working relationships within the team, other functions, and clients
Job Requirements
Education qualification / Work experience:
- BA / BS required
- 1+ years experience in FMCG / Market Research (Quantitative) / Retail industry
Skills:
- To be able to read short and long term trends and able to translate it in actionable insights.
- Working knowledge of statistics
- Working knowledge of research techniques and methodologies
- Strong client focus and pro-activeness
- Very good influencing, persuading and project management skills
- Effective writing and excellent presentation skills
- Good organizational skills