IT Technical Support Engineer
Rowaad -
Nasr City, CairoPosted 5 years ago175Applicants for1 open position
- 15Viewed
- 1In Consideration
- 0Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Supports Level I technical support issues via telephone, email support, and chat.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Identify and assess customers’ needs to achieve satisfaction
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Job Requirements
- Fresh Graduates are welcome to apply
- Bachelor's Degree
- Understanding of sales principles and ability to deliver an excellent customer experience
- Strong (verbal and written) communication skills with an ability to build relationships
- Effective presentation and negotiation skills
- Good time-management skills with a problem-solving attitude
- Knowledge of technology field and especially Web hosting solutions
- Excellent computer skill is a must.
Featured Jobs
Similar Jobs
- Network Engineer/ Network Tech...Smart Villages Development & Managment Company - Abu Rawash, Giza8 days ago