Policy Management Officer (German Speakers) - Allianz Partners
NEXtCARE -
New Cairo, CairoPosted 1 year ago22Applicants for5 open positions
- 22Viewed
- 1In Consideration
- 21Not Selected
Job Details
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Job Description
- Be a strong team player with good communication skills
- Ability to be flexible and open to learning new skills
- Respond to requests from external and internal clients through email within our 24-hour service level agreements (SLA)
- Process 40+ emails per day and work on additional tasks
- Act as the main point of contact for assigned group schemes, Sales Managers & brokers.
- Build positive and professional working relationships with internal clients
- Be courteous in your verbal and written communication and at the same time ensure that your message is clear and complete.
- Demonstrate a cooperative spirit and contribute to a positive and supportive working environment.
- Responsible for the policy management of small, medium, and large corporate clients.
- Follow department and company procedures in relation to anti-corruption and fraud, complaints handling, and data protection.
- Aim to achieve a first-time resolution when communicating via email or phone.
- Build positive and professional working relationships with external clients (i.e. group contacts, brokers, etc.). Manage your markets effectively as per team requirements.
Job Requirements
- Medical Background isn't required
- Administrative experience in a customer-focused role
- Experience working in a pressurized environment with tight deadlines
- Strong Knowledge of Microsoft Office (Excel, Word)
- Valid EU work permit with the ability to work full-time year-round
- Fluent in English and German.
