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Job Description
- Assist customers’ technical requests and take care of any technical issues.
- Keep track of key account metrics (Search Traffic, Errors, Search KPIs)
- Review customer/supplier mappings
- Review customer pricing and account configurations and propose adjustments where needed.
- Take initiative in identifying growth opportunities.
- Build strong customer relationships, especially with key customer stakeholders and internal teams.
- Communicate the progress to both internal and external stakeholders.
Collaborate with our team to achieve sustainable growth
Job Requirements
- A proven track record of Technical Account Management or other relevant experience in managing multiple key customers & suppliers.
- Critical thinker with a data-driven decision-making mentality that’ll allow you to draw insights and tell a compelling story to improve partners' performance and relationship
- Experience and strong knowledge of Microsoft Office
- 2+ years of experience in Travel Industry is a must
- Technical background and knowledge of API, XML, SQL, and PowerBI is a must
- Proficiency in the English language is a must, Arabic a plus
