Inside Sales Specialist - Cisco

We are currently looking to appoint a highly results-driven and competent Cisco Commercial Sales Associate (CSA) to build strong relationships within a customer base and to Onboard new Partners to sell and promote Cisco products and services to meet the demands of the technological solution. Developing and maintaining an excellent rapport and executing on high standards of customer service, whilst maintaining and growing revenue and profit,

Individuals will be assigned a predetermined client base as well as being expected to look for and develop new accounts and opportunities wherever possible. The individual will need to have previous successful outbound calling experience and use their relationship-building skills to maintain customer loyalty and encourage spend growth. The role is solution focused and individuals will need to develop a strong understanding of the relevant programs, incentives, products and services offered by Cisco, to enable them to provide the best in class service and support to their customer base.

What are you going to do?

• Continuous learning of the Cisco portfolio to help identify and recommend the appropriate solution to meet the customer’s requirement, liaising with our technical Pre-Sales team where necessary 
• Answering and resolving queries and providing quotations and lead time information in a timely manner, demonstrating commercial understanding of the various pricing structures to win business and maintain and grow our profitability  
• Confidently and effectively engaging with customers over the telephone as one of several ways of building, maintaining and developing relationships and identifying new opportunities 
• Advising customers of additional products and services which fit their business needs, up-selling where possible 
• Actively seeking new opportunities with Current and New Small Business accounts 
• Working calmly and methodically in a fast paced, demanding environment, displaying a high level of organizational skill 
• A desire and ability to understand and improve systems, programs  and processes, belonging to both Ingram Micro and the vendor Cisco. 
• Building important relationships with and working alongside key stakeholders within Cisco 
• Understand monthly targets, forecast and deal pipeline 
• Understand Ingram Micro’s Value proposition, business model, service offerings and USPs in relation to competitive offerings and be able to explain and position them appropriately 
• Competent and effective operation of the computer systems and telephone 
• All the above to achieve and exceed specific targets in line with business expectation