Call Center/Customer Service Specialist

Telefoni Stores - Maadi, Cairo

109
Applicants for
2 open positions
31
Seen
11
Shortlisted
6
Rejected
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Languages:
English
Vacancies:
2 open positions
About the Job
  • As part of a team focused on delivering great customer experiences, you’ll introduce people to Apple products which help them do what they love in new ways. You will be creating the energy and excitement around our products, providing the right solutions and getting products into customers’ hands.
  • You will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. You must be comfortable making dozens of calls per day, answering customers questions, resolving problems, informing customers about product availability and product prices, working with partners, generating interest, qualifying prospects and closing sales.
  • This job requires understanding that we are dedicated to delivering a customer experience that’s unlike any other. It starts with you discovering customers’ needs then match those needs with the right products. Every day is an opportunity for you to turn a customer call or a store visitor into a loyal customer.

Duties:

  • Receiving phone calls, answering customers questions, providing them with all needed information while following the provided script to ensure delivering the best experience.
  • Proven experience and proficiency with computer systems Experience using customer relationship management (CRM).
  • Respond swiftly and courteously to customer complaints and inquiries.
  • Offering demonstrations for products and services to potential buyers and Inform them of alternative products if they are unable to buy what they originally wanted.
  • Making sure to understand the individual and unique needs of each customer
  • Capture customer information, including addresses and phone numbers, for future follow-up.
  • Build a relationship with customers through friendly, engaging communication.
Job Requirements
  • 1+ year of previous exp & Good commend. of English.
  • B.Sc. or equivalent diploma is required.
  • Maadi and nearby neighborhood citizens are preferred Demonstrated proficiency in technology, particularly Apple products, and the ability to quickly learn about new products.
  • Passionate about gadgets and eager to share that passion with others.
  • Ability to multi-task, prioritize, and manage time effectively Excellent verbal communication skills and telephone manner Have strong people skills — you’re approachable, a good listener, and empathetic.
  • Dealing professionally with customers, Specifically dealing with nervous clients in a professional quiet way.

About this Company

We are a team of passionate people whose goal is to improve everyone's life through disruptive products. We build great products to solve your business problems.

Our products are designed for small to medium size companies willing to optimize their performance.

Industry: Retail
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