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Job Description
- Ensure customer satisfaction, respond to complaints, questions and comments left on the company’s social media pages in a timely and appropriate manner.
- Monitors site analytics to see what types of content followers respond to the most and adjusts the strategy accordingly.
- Support the social and digital marketing team in performing the day to day tasks.
- Maintain the Moderation Guidelines and ensure they are up to date
- Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media platforms, adapting methodology where appropriate.
Job Requirements
- University Graduate
- From 1 to 2 years as an experience in the same position
- Social Media channel management and content creation experience
- Applicants must have exceptional written skills and a keen eye for detail
- Good communication skills.
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