Customer Service Representative

Confidential Company - Nasr City, Cairo

92
Applicants for
3 open positions
90
Seen
20
Shortlisted
67
Rejected
Experience Needed:
2 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Languages:
Arabic, English
Vacancies:
3 open positions
About the Job
  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries handle and resolve customer complaints obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing and delivery information perform customer verification
  • Set up new customer accounts process orders, forms, applications and requests organize workflow to meet customer time frames direct requests and unresolved issues to the designated resource
  • Manage customers accounts keep records of customer interactions and transactions record details of inquiries, comments and complaints
  • Record details of actions taken prepare and distribute customer activity reports maintain customer databases
  • Manage administration communicate and coordinate with internal
  • Departments follow up on customer interactions provide feedback on the efficiency of the customer service process
Job Requirements
  • Males & Females.
  • Good knowledge of Microsoft Office, google sheets, emailing.
  • Ability to troubleshoot key issues
  • Strong communication skills.
  • From 2 - 3 years of experience in Customer Service is a Must .
  • Real Estate Experience is preferable.