Technical Support Engineer

WASS Technologies -
Maadi, CairoPosted 5 years ago

80Applicants for1 open position

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We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers.
You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.
Research and identify solutions to software and hardware issues.
Diagnose and troubleshoot technical issues.
Ask customers targeted questions to quickly understand the root of the problem.
Track systems issues through to resolution, within agreed time limits.
Support clients through a series of actions, either via phone, email or On-site, until they’ve solved a technical issue.
Properly escalate unresolved issues to the Technical Support Manager.
Provide prompt and accurate feedback to customers.
Ensure all issues are properly logged.
Prioritize and manage several open issues at one time.
Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
Prepare accurate and timely reports.
Document technical knowledge in the form of notes and manuals.
Implement applications and programs either remotely or on-site as needed.
Maintain jovial relationships with clients.

To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Familiar with Microsoft, VMware, Backup Systems, End Point Security, Firewall.
Web-Sites Security and Linux OS is a plus.
Excellent problem-solving and communication skills.
Ability to provide step-by-step technical help, both written and verbal.